Documentation Errors & troubleshooting
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Errors & troubleshooting
Check your API configuration and collect safe diagnostic details before contacting support.
First checks#
Confirm the API base URL, model identifier, and server-side MORPH_API_KEY value. Do not paste a key into tickets or logs.
HTTP status checks#
| Status | Check |
|---|---|
| 400 | Validate JSON and required fields. |
| 401 / 403 | Check the key and account access without exposing the key. |
| 429 | Check account limits and retry after a delay. |
| 5xx | Record the request time and correlation ID, if present, then consult service status guidance. |
Escalate safely#
Share the timestamp, HTTP status, SDK version, and a redacted request. Never include credentials or sensitive prompt data.